fintekin's Refund Policy

Last Updated: October 28, 2025  

Table of Contents

1. Refunds for Individual Course Purchases
2. Refund Methods
3. Content Removal and Platform Changes
4. Abuse of the Refund Policy
5. Right of Withdrawal
6. Corporate and Enterprise Training Refunds
7. How to Request a Refund
8. Final Notes
9. Contact Us

1. Refunds for Individual Course Purchases

You may request a refund within 14 days of your course purchase if:

•         • You have not completed more than 25% of the course (tracked by progress through lessons, modules, or assessments) 
•         • You have not yet received a certificate of completion

Note: EU/UK customers may have additional rights under the “Right of Withdrawal” law. See Section 5.

→ Refund requests are reviewed within 5 - 7 business days.

Refunds will not be granted if:

        • More than 25% of the course has been completed.

        • A certificate has already been issued for the course.

        • We determine refund abuse (e.g., repeated requests after significant content consumption)

2. Refund Methods

Refunds, if approved, will be issued in one of the following forms:

        • Original payment method (e.g., credit card, PayPal), or

        • In-platform credit to be used on future courses, at Fintekin’s discretion.

Processing times may vary depending on your payment provider.

3. Content Removal and Platform Changes

If fintekin must disable, update, or remove access to content you purchased due to legal, policy, or business reasons:

        • You may be eligible for a full or pro-rated refund, or

        • Receive in-platform credit, depending on course progress and reason for removal.

4. Abuse of the Refund Policy

We reserve the right to deny refund requests and take appropriate actions if:

        • A user has a pattern of excessive refunds, or

        • Content is significantly downloaded or consumed prior to the request, or

        • There is evidence of bad faith behavior (e.g., requesting refunds after certification).

Consequences may include:

        • Permanent loss of refund eligibility,

        • Account suspension or termination,

        • Legal action in cases of fraud.

5. Right of Withdrawal

Under EU and UK consumer protection laws, you may withdraw from your course purchase within 14 days without providing a reason, provided:

        • The course has not been fully consumed, and

        • You have not received a certificate or completed more than 25%.

6. Corporate and Enterprise Training Refunds

Refunds for custom training packages or enterprise subscriptions are governed by separate contracts and not eligible under the standard refund policy.

Please refer to your signed agreement or contact us at info@fintekin.com for clarification.

7. How to Request a Refund

To request a refund, visit your Account Dashboard > Purchase History, or submit a ticket to our Support Team.

You may also contact us at contact@fintekin.com with refund requests.

In your request, please include:

        • Order ID or invoice

        • Course or subscription name

        • Reason for request

→ Refund requests are reviewed within 5 - 7 business days.

8. Final Notes

This Refund Policy is subject to change at fintekin’s discretion.

Any changes will be communicated via our platform and take effect immediately unless otherwise stated.

9. Contact Us

If you have any questions, concerns, or feedback about the Refund Policy, we encourage you to contact our Support Team.

The best way to reach out to us is through our Contact Us page on our website. We value open communication and are here to help.

Thank you for learning with fintekin.